Refund Policy
Fruitzza Inc. — Refund & Returns Policy
Effective Date: 10/15/2025
1. Scope
This policy applies to purchases made directly from Fruitzza Inc. food truck locations and any authorized point-of-sale channels. It does not apply to third-party vendors.
2. Our Commitment
We strive for high quality and customer satisfaction. If you are dissatisfied with your order, please notify a Fruitzza Inc. team member at the time of purchase or within 24 hours so we can promptly resolve the issue.
3. Refunds and Replacements
- On-the-spot Issues: If an item is incorrect, damaged, or prepared improperly, we will, at our discretion, offer an immediate replacement, exchange, or full refund when notified at the time of pickup.
- Post-Visit Complaints: For issues reported within 24 hours, we may offer a replacement, store credit, or partial/full refund depending on the circumstance and evidence provided (receipt, photo).
- Food Safety Claims: Claims alleging foodborne illness will be investigated. If verified, we will cooperate fully and may offer a refund or other remedy. Such claims should be reported immediately and may require documentation.
4. Cancellations
- Mobile/On-site Orders: Orders canceled before preparation will receive a full refund. Once preparation begins, refunds are at management’s discretion.
- Special Orders/Catering: Cancellations for pre-ordered or catered orders must follow the terms agreed at booking; fees may apply.
5. Refund Method & Timing
Refunds will be issued using the original payment method where possible. Processing times:
- Card payments: 5–10 business days (depending on issuer).
- Cash refunds: issued on site when feasible.
- Store credit/gift cards: immediate.
6. No-Refund Items
Perishable food items consumed or discarded, reduced-price items, and certain promotional items may be ineligible for refund unless they meet the conditions above.
7. Gift Cards & Vouchers
Gift cards and vouchers are non-refundable except where required by law. Lost or stolen cards may not be replaced without proof of purchase.
8. Proof of Purchase
A receipt, order confirmation, or proof of payment may be required to process refunds or exchanges.
9. Fraud & Abuse
We reserve the right to refuse refunds if we suspect fraud, abuse, or repeated misuse of this policy.
10. Contact
To request a refund or report an issue, contact:
Fruitzza Inc.
100 N Howard St #7374
Spokane, WA 99201
Email: office@fruitzza.org
Phone: 360-717-3445
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Provide your name, order details, date/time, and photos if applicable.
11. Changes
We may update this policy from time to time. The current version will be posted where our policies are displayed.
12. Governing Law
This policy is governed by the laws of the state of Washington.
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Customize contact details, timelines, and terms as needed and consult legal counsel for compliance.